Services

Support and Sustenance

At UNIDAX, we understand that the continuous and efficient operation of corporate systems is essential for the success of companies. Therefore, we offer complete systems support and maintenance services, ensuring high availability, agile problem resolution and constant improvements.

Proactive Updates and Maintenance

At UNIDAX, we understand that outdated systems can compromise the efficiency and security of your business. Therefore, our proactive maintenance and update services ensure that your technological tools are always aligned with the best market practices. We identify opportunities for improvement and implement preventive updates that prevent future failures, ensuring consistent and reliable performance.

With a strategic approach, our team of experts performs frequent analyses to optimize your systems, eliminate vulnerabilities and offer improvements that increase the productivity and scalability of your operation.

Benefícios do outsourcing

Main Benefits

Discover some advantages of proactive updating and maintenance.

Prevention of critical failures

Regular maintenance allows you to identify and correct problems before they become serious, avoiding unexpected downtime that can harm critical operations.

Enhanced security

Constant updates apply patches and fixes that protect your systems against cyber threats, ensuring data integrity and compliance with security standards.

Optimized performance

Software improvements eliminate bottlenecks and ensure that systems operate quickly and efficiently, optimizing productivity.

Reduction of operational costs

Investing in preventive maintenance is more economical than correcting faults, avoiding unforeseen expenses with repairs or operational shutdowns.

Regulatory compliance

Updated systems keep the business in compliance with legislation and market requirements, avoiding fines and legal problems.

Increased lifespan of systems

By keeping systems optimized and well-maintained, you extend their functionality, maximizing return on investment and postponing the need for costly replacements.

Squads de trabalho em TI

Specialized IT Support

We offer robust support and sustainment to ensure the continuity and optimal performance of our clients’ IT operations. Our expertise covers the most relevant technologies on the market, such as .NET (ASP.NET Core, MVC, Web API), JavaScript (Node.js, React, Angular), Python (Django, Flask), Java (Spring, Hibernate), as well as Microsoft solutions, including Dynamics 365 and legacy versions of Dynamics AX. We also manage systems developed in Delphi, Classic Asp, PHP and other legacy platforms.

With the Continuous Improvement Contract (CMC), we provide proactive support via app, web or email, offering fast and personalized responses to each demand. Our goal is to align IT with business strategies, driving results.

  • Level I - Direct support channel for questions and problems of low severity
  • Level II - Specialized remote support per specific themes and medium severity troubleshooting
  • Level III - Face-to-face support by appointment for complex issues

Benefits of Specialized Support

Improve the efficiency and security of your systems with fast and reliable solutions.

Reduced Downtime

We respond quickly to resolve critical issues, minimizing operational impacts.

Continuous Technological Updates

We implement frequent improvements to keep your systems aligned with market innovations.

Increased Security

We apply modern practices to protect data and systems against cyber threats.

Cross-platform support

Our team is proficient in modern and legacy technologies, ensuring complete support for all systems.

Operational Efficiency

We improve the performance of your applications, optimizing resources and increasing productivity.

Simple and Agile Access

Calls opened via web, email or app are answered with maximum efficiency and priority.

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